SHIPPING INFORMATION

We know you will be anxiously waiting for your jeans to arrive to your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
Oh, and did we mention all domestic orders receive FREE shipping through USPS First Class?! Oh, ship!

When will my order ship?

All orders will be processed within 1-4 business days if standard shipping is selected (USPS First Class). Our friends at USPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.

*Please note that we do not ship on Saturdays, Sundays or holidays.

*While we will do all that we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc. 

     Bria

What if I need my order sooner than this?
Not a problem! You can upgrade your shipping to USPS Priority Mail or USPS Priority Mail Express for an additional fee. 

*NOTE: All express orders placed on Friday after 12PM (CT), Saturday or Sunday will be processed on Monday.

USPS Priority Mail: We always recommend upgrading to priority, as this is our preferred shipping method. Priority mail orders are processed within 1-2  business days. After that, expect your package to arrive within 2-3 business days. NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.

USPS Priority Mail Express: This is our fastest and most efficient shipping method. Your order will be processed in 1 business day. However, if you place an express order before 12 PM (noon) CT Monday - Friday, we will process and ship the order that same day. Once you receive our processing email, your package will arrive in 1-2 business days. NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.

*Please note again that USPS does not deliver on Sundays or holidays.

Do we offer overnight shipping?

Not at this time. If you need an item quickly, we recommend priority, priority express or picking it up in store 

Where do we ship to?

We don’t discriminate against closets. We ship to anyone and everyone! This includes Canada and international addresses. Our international shipping options include:

• USPS First-Class Package International Service: Most affordable international shipping option, delivery time varies by destination.
• USPS Priority Mail International: Delivery in 6 to 10 business days.
• USPS Priority Mail Express International: Delivery in 3 to 5 business days.

**For many major markets. Actual number of days may vary based on origin, destination, and customs delays.**

How do I know the status of my order?

Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. For in store pick up orders, you will receive an email letting you know the order is ready to be picked up.

Can I make changes to my shipping address after I place my order?

Once you receive our email stating that your order is processing, we are unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to sales@gemmajeans.com. We ask that in your email you include your first and last name, your order number and what changes need to be made. 

What happens if my package is refused or sent back to the sender?

If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to us. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to us before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit. If the customer opts to have the order refunded, the original shipping charge will be subtracted.  

What happens if my package is never delivered or stolen?

If your package is not delivered on the estimated delivery date, we must be notified within 30 days of the order being shipped. We also offer the option to purchase Route Shipping Insurance on all orders. If your order is lost, stolen or damaged and you chose not to purchase the insurance, we are not able to provide a replacement or a refund. If your order is lost, stolen or damaged and you did purchase Route Shipping Insurance, please contact sales@gemmajeans.com to begin the claim. Route claims must be filed within 30 days of the order shipping. 

Didn’t answer all of your questions? Shoot us an email at sales@gemmajeans.com with any questions you have.